Please see the frequently asked questions below. If you don't find your answer there, you can email me at firstname.lastname@example.org.
- When will I get my order?
Our normal processing time is 3 to 5 business days, which excludes weekends and holidays.
Once orders enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.
- When will I get my monthly subscription?
Subscription kits are shipped the last week of the month.
As with regular shop orders, once sub kits enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.
- Do you do custom requests?
So sorry but we are not accepting custom orders at this time.
- Do you have any discount codes?
We have a number of ways you can get discounts or freebies:
- Every First Friday of the month we post a free download on our Freebies page.
- We have a rewards program in our shop where you earn points for every dollar you spend, which unlock various levels of discounts.
- Our PR team members have discount codes. Follow along on Instagram!
- Do you donate to swag bags?
I am currently able to donate to one shop/event per month. Please contact me at email@example.com for consideration.