Please see the frequently asked questions below. If you don't find your answer there, you can email me at firstname.lastname@example.org.
When will I get my order?
Our normal processing time is up to 6 business days, which excludes weekends and holidays.
Once orders enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.
When will I get my monthly subscription?
Subscription kits are shipped the last week of the month.
As with regular shop orders, once sub kits enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.
Do you ship international?
Due to the affects of COVID-19 on the mail system, international shipping has been suspended to all countries except Canada.
A note about international shipping
Buyer is responsible for any customs, fees, or tariffs associated with international shipping. Customs fees vary by country and are based on the item cost. THE PLANNER SPOT is not responsible for customs charges and it is buyer's responsibility to make sure they are purchasing with this in mind.
Do you do custom requests?
So sorry but we are not accepting custom orders at this time.
Do you have any discount codes?
In addition, every First Friday of the month we post a free download on our Freebies page.